At Miraq, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we offer a simple return and refund policy under the following conditions.
- Eligibility for Returns
Items can be returned within 7 days of receiving the order. To be eligible for a return, the item must be unused, unworn, unwashed, and in its original packaging with all tags attached. - Non-Returnable Items
The following items are not eligible for return or refund:
- Items purchased on sale or promotion
- Customized or altered products
- Items damaged due to improper handling after delivery
- Return Process
To initiate a return, please contact our customer support team with your order number and reason for return. Once your request is approved, you will be guided through the return process. - Refund Process
After receiving and inspecting the returned item, Miraq will process the refund. Approved refunds will be issued within 7–10 business days through the original payment method or via bank transfer where applicable. - Shipping Charges
Shipping charges are non-refundable unless the item received is defective or incorrect. - Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos of the item so we can assist you promptly. - Contact Information
For return or refund requests, please contact us at:
Email: Miraqbytrifa@gmail.com
WhatsApp: 03002888000 , 03228261133
We appreciate your trust in Miraq and are committed to providing a smooth and enjoyable shopping experience.